Patient Service Department

Besides treating your health problem, we want you to remember your experience with us because of our immediate attention, the use of the best technical means and the competence of our team of professionals. To achieve our goal, we provide you with all of our team resources available, so you only have to worry about the most important thing: your health.

Once you request the appointment and receive the documentation of your consultation in your email, a member from the patient service team contacts you by phone to welcome you to our company, confirm your appointment and solve all the questions you may have. From that moment on, our patient service team will be at your disposal throughout the process.

Our patient service team will provide you with a contact phone number so that you can contact them to ask any questions. They will also be in charge of booking and confirming your consultation with the specialist, coordinating the necessary medical tests, requesting the transfer service, as well as programming all the dates and appointments for your surgical intervention. Our team will also help you with all the administrative details (documentation and payment), and will be available at any time throughout the whole process.

In addition to having a qualified patient service team, we have chosen our surgeons for their proven experience (over 15 years diagnosing and performing surgery), their quality of care and their closeness when treating the patient.

During your consultation with the specialist, do not hesitate to ask any questions or hesitations you may have on the surgery and its results. No one better than one of your surgeons to solve your questions and give you the best medical recommendation.
After your consultation, you'll decide if you'd like to go ahead with the surgery or not.
If you decide to go ahead with the surgery, our team will schedule a date for your preoperative tests and for the intervention.

From the day you ask for the first consultation with the specialist, our patient service department will be there for you at all times. Our patient’s peace of mind, trust and wellbeing are the most important things for us, so if you have any questions or require assistance at any time through the procedure, do not hesitate to contact directly with any of our patient service members.

You can contact our patient service department via the following channels:

• [email protected]
• +34 91 141 33 56
• https://www.operarme.com/contact/